Questions & Answers

Allergies
In case of food intolerance we will gladly adjust the menu to you. Please let us know when you make your hotel reservation.


General booking information
We ask for your understanding that we cannot bindingly promise certain room numbers or floors depending on the occupancy.


Current cancellation conditions

 

In the period from 01 November to 31 March
Free cancellation is possible until 2 days before arrival. In case of later cancellation or no-show, we reserve the right to charge 90% of the total price if the booked room is not re-let.

In the period from 01 April to 31 October
Free cancellation possible within 14 days before arrival. In case of later cancellation or no-show, we reserve the right to charge 90% of the total price if the booked rooms are not re-let.

Cancellations of booked additional services such as dinner are only possible up to 7 days before arrival.

 

Room bookings of corporate clients are cancelable 24 hours before arrival.

Check-In / Check-Out

Arrival is at 3 p.m.
Departure is at 11 a.m.

 

You are welcome to contact us if your arrival should be after 6 p.m.
A late check-out until 1 p.m. is possible for an extra charge of 50€ per room.

 

 

Food & Drinks


Our dining hours at Hazelnut House
Breakfast 8-10 a.m.
Dinner from 7 p.m.
Coffee & Cake from 2 p.m. (Also for hikers/day visitors. For groups of 8 or more, please notify us in advance )


Our guests are together for dinner at a long table.

Food and drinks brought by guests will be refrigerated only as long as it is baby or allergy food, which must be kept cool.
In other cases, there will be an additional charge of 20€ per person.

 

A carafe of mineral water will be brought fresh to your room every day.

 

Animals
Even though we love the hairy guests, pets are not allowed in our hotel as well as in the restaurant.

 

Smoker/Non-smoker
We are a non-smoking hotel. We ask friends of tobacco to respect this and to smoke outside the hotel.

Absence
In case of sudden interruption or cancellation of a stay at the hotel, a refund is not granted.

Parking
Our private parking is accessible at all times and included in the price.
Charging stations for electric vehicles can be booked for a fee.

Internet access
Free WLAN access in the lobby area is available upon request at the reception. We support the "Digital Detox" concept.  

 

Nearby
Luxembourg Airport (ELLX) 38 km
Hinkel Schiltzhaus bus stop 2,7 km
Railroad station Wasserbillig 13,4 km
 

Business event, meetings & teambuilding events
You are welcome to contact us and we will create for you a personal offer. A large ballroom with technical equipment can be rented additionally.

 

Address
5 Maison, L-6558 Girsterklaus

Contact
Office hours are from Wednesday to Sunday

8 a.m - 1  p.m.

2 p.m - 5 p.m.

You can reach us by e-mail welcome@hazelnut-house.com
or by phone +352 26 74 31 13 20

 

 

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